L'enquête de satisfaction : guide méthodologique

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http://experiment.worldcat.org/entity/work/data/367392808#Topic/consommateurs_fidelite_evaluation
http://experiment.worldcat.org/entity/work/data/367392808#Topic/normes_iso_9000
http://experiment.worldcat.org/entity/work/data/367392808#Topic/qualite_controle
http://experiment.worldcat.org/entity/work/data/367392808#Topic/consommateurs_satisfaction_enquetes_methodologie
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http://experiment.worldcat.org/entity/work/data/367392808#Topic/client_satisfaction_evaluation
http://experiment.worldcat.org/entity/work/data/367392808#Topic/normes_iso_9001
http://experiment.worldcat.org/entity/work/data/367392808#Topic/consommateurs_fidelite_evaluation_guides_manuels_etc
http://experiment.worldcat.org/entity/work/data/367392808#Topic/satisfaction_du_consommateur
http://experiment.worldcat.org/entity/work/data/367392808#Topic/enquete
http://experiment.worldcat.org/entity/work/data/367392808#Topic/fidelisation_de_la_clientele
http://experiment.worldcat.org/entity/work/data/367392808#Topic/relations_avec_la_clientele_guides_manuels_etc
http://experiment.worldcat.org/entity/work/data/367392808#Topic/norme_de_qualite
http://experiment.worldcat.org/entity/work/data/367392808#Topic/fidelisation_enquetes
http://experiment.worldcat.org/entity/work/data/367392808#Topic/consommateurs_satisfaction_evaluation

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"Principes méthodologiques à respecter pour mener à bien une enquête auprès des clients. Les enjeux de fidélisation et de développement de la clientèle passent par : la connaissance des attentes des clients, la mesure de la satisfaction comme l'une des mesures de la performance de l'entreprise. La norme ISO 9000 a été remaniée à cette fin."

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"L'enquête de satisfaction : guide méthodologique"

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http://www.worldcat.org/oclc/300193682
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http://www.worldcat.org/oclc/635080884
http://www.worldcat.org/oclc/190802535

client satisfaction évaluation.

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